Legal
Last updated: August 11, 2026
By accessing or using Luxe, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use the platform. These Terms constitute a binding legal agreement between you and Luxe.
To use Luxe, you must create an account and provide accurate, current information. You must be at least 18 years of age and authorized to enter into binding agreements on behalf of yourself or your organization. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized access at hello@luxeretail.co.
You may use Luxe only for lawful purposes and in accordance with these Terms. Luxe is intended for professional sales coaching, behavioral intelligence, training, client engagement, performance improvement, and related business purposes. You are responsible for ensuring that your use of Luxe complies with applicable laws, regulations, employer policies, and contractual obligations.
You agree not to: record conversations without proper consent; reverse engineer, decompile, or disassemble any part of the platform; introduce malware or malicious code; use Luxe to discriminate, harass, or harm individuals based on protected characteristics; upload or transmit content that violates third-party privacy or intellectual property rights; use Luxe to record conversations covered by attorney-client privilege, healthcare confidentiality, or similar legally protected relationships; use Luxe in jurisdictions where its use would violate local law; bypass or interfere with security features or rate limits; or use the Service for purposes outside its intended business use case.
You are responsible for obtaining all consents required by applicable law before recording any conversation through Luxe. Consent requirements vary by jurisdiction, and users are responsible for understanding and complying with the laws applicable to their location and circumstances. Luxe does not provide legal advice regarding recording or privacy laws. You may not use Luxe to record a conversation when doing so would violate applicable law or the rights of another person.
Transcripts, summaries, and coaching insights generated by Luxe's AI may contain errors or inaccuracies. You are responsible for reviewing all AI-generated content before acting on it. AI-generated insights are intended as guidance only and do not replace human judgment.
"Your Content" means information you provide or create within Luxe, including conversation recordings, transcripts, client information, and notes. You retain ownership of Your Content, subject to applicable law and recording consent obligations. By using Luxe, you grant us a limited, non-exclusive, worldwide license to host, process, transmit, and display Your Content solely to provide and improve the Service for you. We do not use Your Content to train external AI models without your explicit, separate consent. Luxe retains all rights to its platform, software, and underlying technology.
Luxe offers free features, recurring paid subscriptions, one-time purchases, and enterprise services. Pricing and applicable features are displayed at the time of purchase or set forth in an applicable order form, subscription agreement, or enterprise agreement.
Recurring subscriptions automatically renew at the applicable billing interval unless cancelled before the next renewal date. Cancellation prevents future renewal charges but does not automatically delete your Luxe account. Unless otherwise required by applicable law or the policies of the platform through which a purchase was made, fees already paid are generally non-refundable.
One-time purchases, where offered, do not automatically renew. Luxe Academy is offered as a recurring monthly subscription that automatically renews until cancelled.
Purchases made through third-party platforms or app marketplaces may also be subject to the payment, billing, cancellation, and refund terms of the applicable platform.
Enterprise customers are subject to the pricing, payment, renewal, cancellation, and other commercial terms contained in their applicable order form, subscription agreement, master service agreement, or other executed agreement.
Luxe is provided "as is" and "as available." We do not guarantee specific uptime or performance levels except as expressly committed in an executed enterprise agreement. Planned maintenance and unforeseen outages may occur.
Customers who execute a separate enterprise agreement, master service agreement, or order form with Luxe are subject to the terms of that agreement, which take precedence over these Terms where they conflict.
Luxe shall not be liable for any indirect, incidental, or consequential damages arising from use of the platform. Our total liability to you shall not exceed the fees you have paid in the 12 months preceding the claim.
You agree to indemnify and hold Luxe harmless from claims arising from (a) your violation of these Terms, (b) your violation of applicable law including recording consent laws, (c) Your Content, or (d) your unauthorized use of the Service. Luxe will indemnify you against third-party claims that the Service itself infringes their intellectual property rights, subject to standard limitations.
If you believe content on Luxe infringes your copyright, please send a notice to hello@luxeretail.co with: (1) identification of the copyrighted work; (2) identification of the allegedly infringing material; (3) your contact information; (4) a statement of good-faith belief the use is not authorized; (5) a statement under penalty of perjury that the information is accurate; and (6) your physical or electronic signature. We will respond to valid notices in accordance with the Digital Millennium Copyright Act.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any dispute arising from these Terms or your use of the Service shall be resolved through binding arbitration in Delaware, except that either party may seek injunctive relief in court for intellectual property matters or breaches of confidentiality. You waive any right to participate in class action litigation against Luxe.
Neither party shall be liable for delays or failures resulting from causes beyond reasonable control, including natural disasters, government actions, network outages, or third-party service provider failures.
You agree to comply with all applicable export laws and regulations, including U.S. Export Administration Regulations. You represent that you are not located in a country subject to U.S. embargo and are not on any U.S. denied or restricted persons list.
You may cancel a paid subscription through the cancellation method available for the channel through which you purchased the subscription. Cancelling a subscription prevents future renewal charges but does not automatically delete your Luxe account.
Users may request account deletion through the account deletion controls available within Luxe or through the account deletion options provided on our website. You may also contact hello@luxeretail.co for assistance.
When an account is deleted or terminated, personal data associated with the account will generally be deleted or de-identified within 30 days, except where retention is required or permitted by law, necessary for legitimate business purposes, or maintained temporarily in secure backups, as further described in our Privacy Policy.
Luxe may suspend or terminate access to the Service for violations of these Terms, unlawful activity, security threats, fraud, abuse, nonpayment, or conduct that could harm Luxe, our users, or third parties.
Enterprise customers remain subject to any termination provisions contained in their applicable enterprise agreements.
We may update these Terms from time to time. Material changes will be communicated via email or through the Service. Continued use of Luxe after changes constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
These Terms, together with the Privacy Policy and any executed order forms or subscription agreements, constitute the entire agreement between you and Luxe regarding the Service.
Luxe offers a free, publicly accessible AI tool ("Ask Luxe") on our website that provides general luxury retail sales guidance. Ask Luxe is provided as a free resource and is separate from the paid Luxe platform. The following terms apply specifically to Ask Luxe: (a) No Guarantee — responses are generated by AI and may contain errors or inaccuracies; guidance is general in nature and not tailored to your specific business or legal situation; (b) Usage Limits — Luxe may impose session or question limits at its discretion; (c) No Professional Advice — Ask Luxe does not constitute legal, financial, or professional advice; (d) Data Handling — questions submitted to Ask Luxe are processed anonymously via session identifiers and may be retained for product improvement and analytics; no personal data is collected unless you voluntarily submit a demo request; (e) No Warranty — Ask Luxe is provided "as is" without any warranty of any kind; (f) Acceptable Use — you agree not to submit confidential, proprietary, or personally identifiable information through Ask Luxe, and not to use the tool for any unlawful purpose. Use of Ask Luxe constitutes acceptance of these terms.
Luxe Academy provides AI-assisted sales education, practice, assessment, and credentialing. Academy assessments may use artificial intelligence to evaluate user responses and demonstrated sales behaviors. AI-generated scores, feedback, and assessments may contain errors or variations and should be interpreted as developmental guidance rather than an absolute measure of professional ability.
Completion of Luxe Academy coursework does not automatically guarantee certification. Users must satisfy the applicable assessment and competency requirements established by Luxe at the time of assessment.
Luxe Academy credentials are issued by Luxe and represent completion of Luxe's applicable training and assessment requirements. They are not academic degrees, professional licenses, government certifications, or third-party accreditations unless expressly stated otherwise.
Luxe may revoke, invalidate, or decline to issue a credential where we reasonably determine that fraud, impersonation, manipulation, unauthorized assistance, misuse of the assessment process, or another violation of these Terms has occurred.
Luxe may update Academy curriculum, competencies, assessment methods, scoring standards, and credential requirements over time. Unless otherwise stated, material changes to certification requirements will apply prospectively and will not invalidate credentials properly earned under prior requirements.
Academy purchases are subject to the payment and refund provisions described in Section 8 and any additional terms disclosed at the time of purchase.
For questions about these Terms, contact us at hello@luxeretail.co.